Residents Handbook for Hethwood Communities in Blacksburg, Virginia
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You have signed a lease agreement acknowledging that you, your family, and guests will comply with all policies included herein. Any changes will be stated in our newsletter or special notices delivered to your apartment; we would appreciate your compliance. Your apartment was designed and intended for reasonable residential use. It was designed to comply with all applicable building codes at the time of construction. These building codes, we believe, assume certain types of reasonable use of an apartment. Unreasonable use of your apartment such as very large gatherings of people, having excessive or heavy machinery or furniture, etc., may exceed design criteria. For your safety, the safety of your guests and other residents in the building, unreasonable use of your apartment must be avoided. Apartment premises may not be used for business purposes.
What follows are the policies of Hethwood. Sounds like an imposing booklet, doesn’t it? Well, it isn’t. These policies have been carefully thought out and proven through our experience. The reason for them is to prevent things that should not happen. We want to ensure your happiness and satisfaction while living at Hethwood.
Please observe these policies, as we are obligated to enforce them fairly to ensure your comfort and privacy, the rights of other residents and the property which plays such an important part in creating an above-average lifestyle for all residents.
POLICIES ARE SUBJECT TO CHANGE in order to keep us responsive to your needs and the community we serve. We want Hethwood to be everything you expected and more.
IMPORTANT TELEPHONE NUMBERS TO HAVE AT YOUR FINGERTIPS
|Welcome Information Center||800 525-3432|
|Maintenance Calls (during office hours)||951 - 1223|
|Maintenance Emergency Calls (after office hours)||951 - 1223|
|Police Department (Emergency)||911|
|Police Department (Non-emergency)||961 - 1100|
|Lockout Service (after office hours)||951 - 1223|
|Montgomery Regional Hospital||951 - 1111|
|Town of Blacksburg||961 - 1100|
|Public School Information||382 - 4901|
|American Electric Power||800 956 - 4237|
|Comcast (cable and high-speed Internet)||888 266 - 2278|
|Verizon||954 - 6222|
|Dog Warden||382 - 2951|
|Roanoke Times (Circulation)||382 - 4905|
|Coinmach Automated Washer & Dryer Maintenance||877 - 264 - 6622|
|Virginia Tech Information||231 - 6000|
|Radford University Information||831 - 5000|
BALCONY OR PATIO
BIKE AND PEDESTRIAN TRAIL
CARBON MONOXIDE DETECTORS
CARPETING AND FLOORS
COUNTERTOPS AND TUB SURROUNDINGS
EMERGENCY MAINTENANCE SERVICES
ENTRY OWNER/OWNER'S AGENT
ENTRY TO APARTMENTS
EQUAL HOUSING AND DISABLED RESIDENTS
EXTENDED VACATION - WHAT TO DO FOR YOUR PROTECTION
GLASS AND SCREENS
HEATING YOUR APARTMENT
HOT WATER HEATERS
MOLD AND MILDEW POLICY
PAINT AND REDECORATION
RESTRICTION OF PRIVILEGES
STANDARD VACATING CHECKLIST
STORAGE OF PERSONAL PROPERTY
TENNIS AND BASKETBALL COURTS/VOLLEYBALL AREA
TERMINATION OF A LEASE BY HHHUNT
WEIGHT & EXERCISE FACILITY
WELCOME INFORMATION CENTER
APPENDIX 1 - LEASE OBLIGATIONS
NOTICE TO VACATE
B. MILITARY TRANSFER
D. RESIDENT CHANGE
E. TEMPORARY OCCUPANTS
F. TRANSFERRING WITHIN THE COMMUNITY
G. RE-RENTAL OF APARTMENT
APPENDIX 2 - ALTERATIONS
APPENDIX 3 - KITCHEN APPLIANCES CARE AND CLEANING
RANGE - COOKING AND CLEANING TIPS
SELF-CLEANING OVEN INSTRUCTIONS
APPENDIX 4 - EXTERMINATOR
APPENDIX 5 - WHAT TO DO IF FIRE STRIKES
Hethwood provides you with maintenance service 24 hours a day. This means we have someone on call at all times every day of the year to respond to emergencies.
If you have an emergency, please call 951-1223. The answering service will be happy to assist you. If the emergency involves water, please use the master water cut-off valve generally located in the Laundry Room or the Mechanical Room of your building to minimize damage. A maintenance person will be there as soon as possible.
During office hours, the Welcome Center can handle any maintenance requests you may have, whether they are emergencies or non-emergencies. The Welcome Center staff can quickly dispatch the appropriate personnel to handle your problem. We suggest that when you call in a request, please find out to whom you are speaking and request that same person if the problem continues. This way we will be able to serve you more efficiently, and will get to know you better.
An emergency is anything that is causing or has the potential to cause damage or harm.
EMERGENCIES INCLUDE: No hot water, no heat, water leak, air conditioning leak, broken front door lock, inoperable commode, inoperable refrigerator, inoperable stove, gas leak, or anything that might cause damage to the apartment, building, or our residents.
FOR EMERGENCIES THAT ARISE BETWEEN 5:00 PM AND 9:00 AM, and on weekends and holidays, call the Hethwood Answering Service; you will be provided with the necessary information for assistance. Please do not use our Emergency Maintenance Answering Service for non-emergency problems that must be handled during normal office hours.
The Hethwood maintenance staff is continuously striving to provide you with the best possible maintenance service. The staff has completed a program of training that will enable them to identify preventive maintenance opportunities in each apartment. Therefore, when maintenance is called to your apartment for a repair they will be performing preventive maintenance checks in addition to repairing the item requested. We believe this type of program will eliminate many emergency work requests and therefore provide better service for all our residents.
Snow removal is a shared responsibility between Hethwood residents and Hethwood staff. Our staff works very diligently to remove snow and ice from the parking lots, sidewalks, and stairways in the community. We recommend that Hethwood residents have a broom, snow shovel, ice scraper and de-icer on hand to personally remove snow from their vehicles and around it.
Although our staff is the best around, we cannot be everywhere at once so please be patient when calling about snow removal requests. Please park your cars at least (3) feet from the curb when weather predictions include snow accumulation. This will help our snow and ice removal team when clearing the sidewalks and making them safe for passage. Additionally, please report any extremely hazardous areas to us so we may give it our immediate attention.
We are pleased to provide a lockout service for our residents, to avoid finding and paying a professional locksmith. Effective January 1, 2013, the fee charged for all lockout calls will be $35.00. This fee will apply to any calls before or after office hours, any call before or after office hours on weekends and on holidays.
PAYMENT MUST BE MADE IN ADVANCE OF ENTRY. Only those residents on the lease and with proper ID will be allowed access into the apartments. Please be aware that staff members responding to your lockout call do not necessarily live in the community; please take their travel time into consideration. Your patience is appreciated.
The Welcome Center is open from
- Monday - Friday 9am to 5:30 pm
- Saturday 10am to 1pm and 2pm to 5pm
- Sunday 1pm to 5pm (through August).
Rent is due on the first and considered late on the second of the month. There is not a late fee unless rent is not paid by close of business on the fifth day of the month. Residents agree to pay a late charge of $75.00 on rent received after the close of the office on the fifth day of the month, REGARDLESS OF WEEKENDS, HOLIDAYS, OR POSTMARK. Please be aware that we are unable to waive late fees and ask that all rent be paid on the first of the month. Checks should be made payable to "Hethwood" and should be mailed to 750 Hethwood Blvd., Apt # 100G, Blacksburg, VA 24060 or deposited in the drop slot which is located at the entrance of the Welcome Center. Please indicate your apartment number and telephone number on the check. IF PARTIAL PAYMENT IS RECEIVED, THE LATE FEE POLICY WILL AUTOMATICALLY GO INTO EFFECT. Post-dated checks cannot be accepted. If your check is submitted to the Welcome Center it will be deposited the same day. NO CASH IS ACCEPTED IN THE OFFICE. If there is a balance on the account, any rent payment will be applied to the outstanding balance first.
Foxridge and Hethwood Communities will accept rental payments made by a third person or persons not recognized as a resident or a guarantor under any lease agreement with them. Acceptance of such rental payments from any said third party, however, shall not constitute nor shall it be construed as the creation of a Landlord and Tenant relationship or any other type of contractual relationship between Foxridge and Hethwood Communities and said third party. Please note that Foxridge and Hethwood Communities' acceptance of said rental payments from any such third party or any other person or persons not recognized under any lease agreement with them shall in no way relieve the recognized residents and guarantors under any such lease agreement of their contractual obligations, including but not limited to the payment of rent when due. In accordance with the stated lease obligations, residents and guarantors shall remain legally responsible for any late fees, checks returned for insufficient funds, and/or any other outstanding rent, fees and charges.
Effective January 1, 2008, there will be a charge of $50.00 for any returned check plus any applicable bank charges. In addition, late fees will accumulate. Returned checks must be covered by CERTIFIED CHECK or CASHIER'S CHECK. Please Note: Checks are only deposited once. Non-sufficient fund checks will not be re-deposited. After two returned checks, you will be asked to pay your monthly rental payments by certified check or cashier's check. Postdated checks are not acceptable. If your check is dropped off to the Welcome Center it will be deposited the same day. This is the safest and most efficient manner to handle your account.
At the resident's request, UPS, RPS, and Federal Express packages can be accepted at the Welcome Center with the following specifications: We are unable to accept any packages that are valued over $500.00 or are larger than 4'x4'x4'. Only the person to whom the package is addressed can pick up the package. If you would like to give permission for someone else to pick up your packages, please drop off a written notice at the Welcome Center so that we can keep a copy on file. A photo I.D. is required before any packages will be released. The Welcome Center address should not be used for delivery purposes. Please make every effort to pick up your packages during regular office hours. A $35.00 fee will be charged for an after-hours pick-up. Pick-ups after office hours are not guaranteed.
Parking is on a first-come, first-served basis and is not individually assigned.
- To assure adequate parking for residents' vehicles, boats and trailers and other recreational vehicles are not allowed.
- Out of respect for your neighbors, if you have two vehicles, please park one of them in a lesser-used section of the lot and ask guests to use auxiliary parking lots or street parking.
- Do not park in front of dumpsters, on the grass, in fire lanes, on yellow lines, on curbs, on sidewalks, etc. Improperly parked vehicles will be towed at the vehicle owner's expense*, without notice.
- Please park regularly-used motorcycles two to a space whenever possible. Due to fire regulations, motorcycles and motorbikes cannot be parked on balconies, decks, common areas or inside the apartment.
- It is important that all of your vehicles be registered with the Welcome Center to avoid problems with notification in the case of accidents or thefts. In the unlikely event of a motor accident or vandalism, please call the Blacksburg Police at 961-1150.
- In order to help maintain a beautiful environment, vehicle repairs are not permitted. Car washing is not permitted, except in an area designated by Foxridge located by the 8400 building.
- Please report any loitering observed in the parking lots to the Blacksburg Police and subsequently the Welcome Center. Your observance protects you and your neighbor.
- Please report any abandoned and unused vehicles or vehicles with expired tags or an expired inspection sticker noted within the community. These vehicles will be given ten (10) days notice and then towed at the vehicle owner's expense.*
- All vehicles must be in proper working condition (such as no flat tires).
Please observe these rules; they mean adequate parking for everyone. Should there be a parking problem, please contact the Welcome Center.
All pets must be registered with the Welcome Center before bringing the pet into the apartment. This includes a pet that may or may not require a deposit. Any pet brought into the apartment will be subject to our current pet policies regardless of the lease start date. Any pet not registered with the Welcome Center will result in a $200.00 illegal pet fine. The fine will not be applied to any pet registrations or deposits. Because each pet owner at Hethwood must accept responsibility for their own pets, the following must be observed:
- Only one pet per apartment with a maximum weight limit of sixty (60) pounds when the pet is fully grow. A second pet may be approved by management if the combined weight of both pets does not exceed the 60 pound weight limit. Any pet or combination of pets that exceeds 40 pounds is required to live in a first floor apartment. No offspring permitted. Effective July 1, 2002, breed restrictions apply to all dogs. Pit Bulls, Dobermans, German Shepherds, Rotweilers and Chows are not permitted. In addition any mixed breed of the above mentioned breeds will not be approved.
- Written permission and a Hethwood identification tag must be obtained from the Welcome Center before bringing the pet into the apartment.
- Having a pet requires a "pet addendum" to the lease, a nonrefundable pet fee of $200.00 or $400.00, an adjusted rent schedule of $10.00 or $20.00 a month and an additional security deposit of $100.00 or $200.00. When vacating the apartment, the security deposit is refundable, less any damages. The pet fee is nonrefundable and will not be applied to any damages. No refund of pet deposits will be given until apartment is vacated and a final inspection completed. All residents and guarantors must sign the pet addendum.
- Please "walk" pets away from the buildings. Pet owners are responsible for clean up of all pet wastes; failure to do so will necessitate a charge. The fine will be deducted from the pet deposit and the pet owner will have twenty-one (21) days to replenish the deposit or remove the pet from the premises. Any damage to the shrubbery or landscape areas will be the sole responsibility of the pet owner. *This is in accordance with the Blacksburg Town Code, Section 4-32, Ordinance No. 805, §1,4-26-88.
- All pets must be on a leash or carried at all times when they are outdoors.
- Pets cannot be allowed at the pool or on the tot lots at any time.
- No pet can be left unattended or tied in an apartment for more than twenty-four (24) hours, or left on a patio, balcony, or common areas unattended at any time.
- NO REPTILES, AMPHIBIANS, DANGEROUS, HARMFUL OR POISONOUS ANIMALS WILL BE ALLOWED.
- "Guest" pets cannot be allowed. A pet addendum must be signed and additional security deposit paid. If we observe an unregistered pet in your apartment, the pet deposit must be paid whether the animal is registered or removed. However, if the pet is removed, there will not be an increase in rent. Please think very carefully before bringing an unauthorized pet into the community.
- Please do not feed stray animals anywhere in the Hethwood community.
- Resident must update Pet Addendum at each lease renewal period.
- All residents and guarantors must sign the pet addendum which legally becomes part of your lease. The refundable portion of the pet deposit will be refunded AT LEASE EXPIRATION, PER THE INSPECTION, TO ALL RESIDENTS EQUALLY, UNLESS AN AGREEMENT DENOTING OWNER IS SIGNED IN ADVANCE.
- Pet deposits are required for cats, dogs, ferrets, and rabbits.
- Rabbits, hamsters, gerbils and birds must be caged at all times.
- Please note: One pet per apartment unless a second pet has been approved by management. This also applies to pets that do not require a deposit.
Residents come first at Hethwood so it is important that no pet becomes a nuisance. Barking dogs are to be controlled. This is in accordance to the Blacksburg Town Code, Ordinance No. 805,
§1, 4-26-88, Section 4-33.
If a pet does become a nuisance, it will be removed from the community. Refusal to remove the pet from the premises as deemed necessary by Owner/Owner's Agent will constitute grounds for "injunctive relief" as outlined in the Virginia Residential Landlord and Tenant Act.
Twenty (20) gallon maximum weight aquariums are allowed on the second and third floors. Fifty (50) gallon maximum weight aquariums are allowed on the first floor only. Only one aquarium is allowed. Proof of renters insurance is required.
The Security Deposit must be paid prior to occupancy. According to the laws of the Commonwealth of Virginia, the security deposit collects applicable interest after the money has been held for 13 months or longer. All required deposits are retained by the Owner during the term of the lease to be refunded within 45 days after vacating the premises at lease expiration provided the Resident has kept and performed the conditions of the lease agreement and the Standard Vacating Checklist. In the event the Resident defaults in any provision of the agreement, the deposit may be used by the Owner to apply against defaults of the resident. RESIDENT MAY NOT APPLY THE SECURITY DEPOSOT TOWARD RENT ON THEIR APARTMENT HOMES. When a resident vacates their apartment, an inspection will be made using the Standard Vacating Checklist to determine what charge, if any, will be applied to the Security Deposit. Failure to return pet tags and all keys, including entry door, mailbox, Fitness Center, and storage room keys will result a deduction from the Security Deposit.
Deposits paid during the initial lease term will be held throughout residency and will be applied to lease renewal(s). Changes of deposits due to lease changes must be reimbursed per the applicable provision of the lease agreement. Deposits must be maintained and will not be decreased due to lease changes during any period of consecutive residency.
Prior to termination of occupancy, Resident agrees to provide forwarding address to which refund and correspondence will be mailed. Failure to provide forwarding address may result in bank fees or administrative fees required to process a second check.
Please complete your condition report and return it to the Welcome Center within five (5) days after the commencement of your lease. This list will be used to correct any problems at the start of your lease and to prevent an incorrect charge for damages that were present when you accepted possession of your apartment. This helps protect your security deposit money. The Hethwood maintenance staff has up to 30 days to address the issues noted on the condition report. Any emergencies will be taken care of immediately. If the condition report is not received within the five (5) days after commencement of the lease, Hethwood assumes the apartment and furniture (if applicable) are in perfect condition.
Your lease is a legal agreement. It indicates what you can legally expect from Hethwood and what Hethwood can expect from you. In the lease you have agreed to rent for a specific length of time. You cannot arbitrarily reduce the term of the lease by moving. Quite fairly, we have the right to take legal action for damages and rent arising from a premature move or if the proper notice has not been given. However, providing advance notice does not automatically release a resident from lease obligations during the lease term. If you find that you must move contact the Welcome Center as soon as possible. We will help you by explaining your obligations and possible alternatives. Additional information is included in Appendix 1.
The Owner/Owner’s Agent of Hethwood must maintain the right to enter apartments at any reasonable time to inspect or maintain the apartment community.
We will always give reasonable notice of the intent to enter an apartment except in cases of emergency, resident-requested services, condition reports, newsletter notification of filter changes, or in the event it is impractical to do so.
No soliciting or handbill distribution is permitted in the community. “No Soliciting”
signs have been posted and will be strictly enforced. Please contact the Welcome Center
if you encounter this problem. We want to protect your right to privacy.
ELECTRICITY MUST BE IN YOUR NAME AT LEASE COMMENCEMENT DATE
AND LEFT ON AND IN YOUR NAME UNTIL THE EXPIRATION DATE OF YOUR LEASE. A $25.00 ADMINISTRATIVE FEE WILL BE APPLIED TO ANY AEP BILLING SENT FROM OUR OFFICE. RESIDENTS THAT DO NOT HAVE THE SERVICE TURNED ON IN THEIR NAME OR RESIDENTS THAT TURN THEIR SERVICE OFF EARLY, WILL RECEIVE A $25.00 ADMINISTRATIVE CHARGE FOR EACH BILLING.
*PLEASE NOTE THAT IF YOU ARE RENTING A 4 BEDROOM APARTMENT, YOU WILL NEED TO HAVE THE ELECTRICITY CONNECTED FOR BOTH SIDES OF THE APARTMENT.
During the winter never disconnect the power for any reason as severe damage may occur as a result, with the resident being responsible for payment; maintain a room temperature of at least 60 degrees* to prevent pipes from freezing.
Apartment living requires consideration for others, especially where noise is concerned. Since most noise problems are not due to residents being intentionally inconsiderate, but due to a lack of awareness of the problem, we suggest that personal contact with the noisy resident will solve most situations. As a last resort and if after office hours, contact the Blacksburg Police Department for corrective action. We also ask that you advise the Welcome Center on the following work day, giving the apartment number of the offending resident and the circumstances surrounding the complaint.
A party should not be an unpleasant experience for you or us. Plan carefully when you invite your guests and do not issue open invitations because YOU ARE RESPONSIBLE FOR ACTIONS AND DAMAGES OF GUESTS, INVITED OR UNINVITED, WHILE THEY ARE ON HHHUNT PROPERTY.
For social functions at your apartment, please try to follow these simple rules:
- Keep balcony doors and windows shut. If it is a warm night, please use your air conditioner.
- Please maintain guests inside the confines of your apartment with the entrance door closed. AND PLEASE . . . advise your guests not to linger in the hallways, stairs, entranceway or parking lots.
- Alcoholic beverages and cups or cans must be kept inside. We may bill you for hall and grounds cleanup as a result of a social function.
- Restrict attendance to friends (less than 20), not admitting people whom you do not know, or cannot control. (Perhaps you would consider renting our clubhouse which will hold around 75 guests.) Please do not extend "blanket" invitations. These unexpected guests usually have a total disregard for you or your continued residency at Hethwood, yet you are held responsible for their behavior.
- When parking, please do not allow guests to block entrances to building areas or park on the grass. Nor should you congregate in the hallways, as both of these can be hazards if an emergency were to arise where the fire department or rescue squad had to enter. Under no circumstances should vehicles be parked on the grass.
- If you have a function and feel you no longer have control of your guests, please contact the Blacksburg Police Department for assistance. In this way you may avoid a summons or legal action by Owner/Owner’s Agent.
*Please Note: Your balcony was designed according to safe building construction practices and in accordance with the 1978 BOCA (Building Officials & Code Administration) CODE, SECTION 706, PROVIDING FOR 40 LBS. PER SQUARE FOOT LOADING. You should be aware this provides a structure for no more than 10 persons of average weight and sundry furniture for a maximum of no more than 2500 lbs (TOTAL).
For the safety of all residents, Foxridge & Hethwood Communities does not permit the use of bows and arrows, sling shots, or other primitive projectile weapons on the property. Use of bows and arrows, sling shots, or other projectile weapons of any type, for any purpose, within the community is strictly prohibited. Use of a bow and arrow is a violation of Blacksburg Town Code and can result in misdemeanor charges.
Residents are responsible for any damages to their apartment and personal belongings as a result of vandalism. Any and all acts of vandalism should be reported to the Blacksburg Police Department and the Hethwood Welcome Center. We strongly recommend that residents obtain a Renter’s Insurance Policy to cover this type of damage.
Children are a precious asset and our link to the future. Help us assure their safety and protection. Do not allow youngsters to play near construction sites, in dumpsters, parking lots, hallways, entryways, roadways, stairs, laundry rooms, storage areas, or other hazardous areas. Be especially careful concerning locations for the use of sleds, skate-boards, roller skates, bicycles, etc. Also, any child under the age of twelve (12) years should not be left in the apartment unattended. Please review the safety steps in case of fire with your children and caution them concerning the use of appliances. Please check our pool rules concerning required supervision for swimming.
According to fire regulations the entry halls must be clear at all times to provide a safe passage for all residents and guests. Do not park motorized vehicles or store any flammable containers in this area.
Residents installing satellite dishes must comply with the following restrictions:
- The permitted size of the dish cannot exceed 1 meter in diameter.
- Satellite dishes must be installed within the balcony or patio area of the apartment. The installation of the dish does not include the drilling of any holes or precarious placement such as on a pole or device that extends the dish beyond the balcony rail. Satellite dishes may not be installed or placed on any common area of the building or grounds, including outside walls, outside windowsill, roof or any common area balconies or stairways.
- Residents installing a satellite dish must provide proof of liability insurance specifically relating to the satellite dish prior to installation. The policy must be in force through the entire term of the lease agreement and any renewal agreements.
Residents may not place any signs or other advertising matter upon or in windows, hallways, doors, mailboxes, or outside the building (this includes political signs and for rent signs). Bulletin boards have been placed in the laundry rooms for this purpose. Residents may also advertise in the newsletter.
For your convenience, laundry facilities have been provided for use between 7:00 AM and 10:00 PM. Washers and dryers are only allowed in apartments where Hethwood has provided a washer and dryer. The laundry equipment in the laundry rooms is owned and maintained by Coinmach Automated Services, therefore, our maintenance staff can-not make repairs to them. Please report any inoperative machines to Coinmach at their toll-free number, 1-800-888-78371-800-888-7837 and give the machine number with a description of the problem. Please do not use the washers and dryers before 7:00 AM or after 10:00 PM. Doors to the laundry rooms should be kept closed at all times. The Owner/Owner's Agent is not responsible for stolen or damaged items. Please note: Coinmach DOES NOT recommend washing or drying comforters, rugs, synthetics or delicates. Residents should follow the care instructions on the article of clothing being washed.
- The Laundry Room is a fire exit and cannot be used for storage of any kind.
- Laundry Room trash cans are not for household trash. Removal of house- hold trash by the Hethwood staff will result in a charge to the offending resident.
- Please do not install clotheslines on patios or balconies.
- Turn off all lights when you leave.
- Report any vandalism to the Welcome Center immediately.
* Personal washers and dryers are only allowed in apartments that are specifically de-signed by Hethwood to accommodate hook-ups. Use of personal washers and dryers are strictly prohibited in any other apartments.
We appreciate your efforts in helping us maintain our community as a source of pride for you and your guests. Please report any bicycles etc. stored or parked on the lawns as this detracts from the beauty of Hethwood and cannot be permitted. Motorized vehicles of any kind are not allowed on the grass areas for any reason. Damages resulting from this will be charged accordingly.
As a registered resident of the community, a mailbox and one mailbox key is as-signed to you. If your mailbox key is lost, check with the Welcome Center for the cost and payment; duplicate keys cannot be issued due to Postal regulations.
To protect your privacy and your property, we must maintain a policy of not opening your apartment for children, domestic help, or delivery people. If you anticipate a delivery of goods to your apartment (furniture, movers, etc.) or the arrival of friends or relatives in your absence, it is your responsibility to leave a copy of your apartment key at the Welcome Center and permission, IN WRITING ONLY, to release the key. The person you are leaving the key for will need to show a photo I.D. when picking up the key. Hethwood will not be held accountable if keys are lost or not returned.
Trash containers are located in close proximity to each building. All large boxes should be cut up before being thrown away or recycled. If your trash container is ever full, please use an available dumpster at another location to deposit your trash and contact the Welcome Center.
The garbage disposal in your kitchen is to be used for food waste only. If you have any questions regarding its use, please call the Welcome Center and refer to instructions for proper use of your garbage disposal. Please see Appendix 3.
Resident trash left on landings, under stairs, placed in laundry room trash cans, placed in the third floor storage areas or otherwise improperly disposed of will result in a fine to the resident if removed by our staff.
Hethwood has provided several recycling collection sites for the use of our residents. Each bin has five compartments: one each for all-aluminum (cans), clear glass, green glass, brown glass and paper. The bins are located at each of these buildings -1000, 2200, 2300, 3000, 4300, 7500, 7600, 11400, 12500, and 12800. All-aluminum cans are molded and have no seams; they are soft with a rounded base and indented top. To recycle these, merely rinse and flatten. Other aluminum items, such as TV dinner and foil pie plates, aluminum foil and aluminum lawn furniture (frame only) are also recyclable. Please do not use this compartment for metals other than aluminum. Not all drink cans are made from aluminum and should be recycled or disposed of in another manner. Glass for recycling should be washed and all metal caps and rings re-moved to be recycled with metals. When glass is recycled, it is broken down and melted, then used in making new bottles and jars.
Although bird feeders give us the opportunity to view nature up close, birds have the potential to cause great damage to our buildings. Because of this potential damage, bird feeders are prohibited from being placed on, attached to, or hung on any building or tree in Hethwood.
NUMBER PLEASE!! For your protection and convenience, please furnish the Welcome Center with your home and business telephone numbers. An email address is also helpful for contact purposes. On occasion, we need to contact you for emergencies or other reasons. Since your address and telephone numbers are handled as confidential information by our staff, please tell your friends of your move, we cannot furnish them with this information.
The community has been pre-wired for cable television; residents may arrange for private cable TV service, at their own expense, by contacting Comcast at 1-866-266-22781-866-266-2278 (1-866-COMCAST1-866-COMCAST).
When installing a water bed, please consider they have the potential for serious damage and inconvenience to your neighbors. We require each resident carry the proper insurance coverage and notify the office of your installation in case there is an accident.
If you are a resident of Fox Run, Copper Croft or Stroubles Crossing, your apartment is equipped with an individual water heater located in the walk-in closet in the hallway. Your water heater is electric and you are responsible for the heating costs of hot water. If you are a resident of Hethwood in buildings 100-12300, your water heater is located in the laundry room of each building. Hot water costs are included in your rent.
Pianos/Instruments are allowed in the apartments only with the consent of the Owner/Owner's Agent. Placement may also be directed by Owner/Owner's Agent. If noise com-plaints result from use of a piano or any other musical instrument, the resident may be requested to remove it from the property.
Additional storage space is available on the third floor of some buildings. Storage is provided with the clear understanding that neither the Owners of the building nor the Owner's Agent is liable for any loss, damage, or injury to the articles stored therein. Periodically, bins which are not registered will be opened and the contents destroyed. Please do not use more than one bin. PLEASE make sure that you put your items in a bin matching the letter of your apartment. You may only use the storage bin that coordinates with your apartment letter. No exceptions will be made. Any items improperly stored (i.e.: not in a storage bin) will be removed and discarded by our staff without notice.
Placement of personal property and furnishings inside of the apartment home are at the resident’s discretion provided the following guidelines are met:
- All windows and doors must be accessible and fully operational. Please contact the Welcome Center immediately if you need to place a service request. Resident’s personal property should never interfere with the full function of apartment door or window egress areas. Windows and doors are the emergency exits from your apartment home and must be readily accessible.
- Combustible or flammable items should never be stored in close proximity to an open flame or heat source (such as, but not limited to, hot water heater, HVAC unit, electric heaters, ovens, etc...). Combustible or flammable items include, but are not limited to, hair spray, aerosol cans, nail polish remover, paint products, paper, plastics, boxes, clothing, blankets, etc… Flammable fluids and gases are not allowed to be stored within the confines of the apartment home, balcony, patio or building. This includes, but is not limited to, gasoline, propane and lighter fluid.
- No items should be stored within 36 inches of heating or electric sources, including but not limited to, heating vents, return air vents, breaker panel boxes and appliances. Never store items inside or on top of the oven. The stove/oven cooking appliance must remain functional and free of debris and items at all times.
- No items should be stored within 18 inches of the hot water heater.
- No items should be stored within 18 inches of a sprinkler head (for apartment homes equipped with a sprinkler system). Never hang or attach anything to a sprinkler head.
- Unsecured or loose items can not be stacked more than 3 feet high. (This includes, but is not limited to, boxes, books, clothing, papers, etc…) Stacked items are considered an unstable structure that is a fire and safety hazard.
- All hallways and walk ways must be clear of cords and debris. This includes a clear path to all windows, doors, and apartment equipment. Blocked egress areas are considered fire and safety hazards. Blocked hallways and walkways pose a hazard to rescue personnel and their ability to respond effectively to an emergency and must be prevented.
- Trash, refuse debris, or recyclables, must be stored in appropriate containers and in areas sanctioned for such storage. Residents should routinely remove said debris from the premises.
- Sharp edges, trip hazards, or other hazardous personal items can not be stored in a manner that can pose risk of bodily injury.
- Any aspect of personal property storage that is deemed unsafe by management, property inspectors, building inspectors, or fire and safety personnel is considered an emergency lease violation that must be prevented and if found in violation must be corrected immediately upon notice.
For your convenience, we have installed blinds at all windows in your apartment. If you have any trouble with the blinds or rods, please call the Welcome Center. Upon vacating, be sure to leave them clean and in place. You will be responsible for the cost of replacement if they are removed or damaged. Blinds should be cleaned thoroughly to avoid cleaning charges at move-out. This may require taking the blind down for washing; the blind in the kitchen will get greasy/dirty from cooking. Residents who wish to use their own draperies or blinds may do so if the draperies/blinds have a white lining or backing.
A vacuum cleaner is available from the Welcome Center for your use Monday through Friday from 9:00 AM to 4:00 PM, Saturday from 10:00 AM to 4:00 PM and on Sunday from 1:00 PM to 4:00 PM. on first-come first-served basis. Vacuum checkouts will end at 4:00pm to ensure that all vacuum cleaners are returned by 5:30pm. Please limit its use to two hours. It is necessary for the resident to sign a statement of liability as well as leave a $5.00 CASH deposit or picture I.D. for the vacuum cleaner. After the bag is emptied and the roller is cleaned, the vacuum cleaner should be promptly returned. The $5.00 cash deposit or picture I.D. will be returned to you at that time. SPECIAL NOTE: Fridays are usually very busy for vacuum check-outs; perhaps you would like to choose another day to eliminate the rush.
You may hang pictures, mirrors, etc. on the walls of your apartment provided you use picture-hangers. All holes must be properly filled and sealed with spackling compound at move-out. PLEASE do not use glue/foam stickers as they create extensive damage to the wall.
During the heating season, move the lever on the thermostat to HEAT. During the air conditioning season, move the lever to COOL. For normal satisfactory operation, it is recommended that the thermostat be set at 65 degrees in the winter and 75 degrees in the summer. When you are changing from cooling to heating or vice versa, allow about five minutes to elapse between the time you turn one OFF and the other ON. The unit will have time to energize itself, otherwise, the unit will be damaged. Please keep the cold air return vent in the hallway or dining room clean. Accumulation of dust can affect the efficiency of the system.
In some cases, you may wish to enhance the air circulation in your apartment by continuous use of the fan. The fan switch located on the face of the thermostat provides this opportunity for operating the indoor fan continuously and independent of compressor action. With the switch in the "ON" position, the indoor fan will operate continuously. "AUTO" position provides fan operation only when the unit is actually heating or cooling. Try both modes of operation and select the one that better suits your needs. (Continuous fan operation will increase operating costs somewhat.)
FIRE AND SAFETY REGULATIONS DO NOT ALLOW KEROSENE HEATERS
For most efficient operation many manufacturers recommend operation 24 hours a day. If you prefer to shut the equipment off in late evening and use natural ventilation, the cooling equipment should be started very early the next day before the outdoor temperatures become uncomfortable.
While operating your heating/cooling unit, do not leave your windows and/or doors open. This will cause excessive wear and tear as well as significantly increase the cost of utilities for your apartment home. If you are found to be operating the heating/cooling unit and leaving your windows and/or doors open, you will be fined $50.00 for the first offense. Continued violation of the policy could lead to an increased fine of $100.00. You would also be responsible for paying repair and maintenance costs when damage occurs from overtaxing the unit. This expense can include resources, equipment and labor. Hethwood reserves the right to bill residents for improper and excessive use of the equipment and utilities. To avoid fines and damage costs, windows and doors should not be left open when using the heating/cooling unit.
Do not turn your heat off if you are away during the winter months due to the risk of your pipes bursting and causing excessive damage to the building and to your personal belongings. While away, maintain your thermostat at 60 degrees or above. The maintenance team will enter all apartments to ensure that all thermostats are set at 60 o F or above during the holiday season.
Your balcony was designed according to safe building construction practices and in accordance with the 1978 BOCA (Building Officials & Code Administration) CODE, SEC-TION 706, PROVIDING FOR 40 LBS. PER SQUARE FOOT LOADING. You should be aware this provides a structure for no more than 10 persons of average weight and sundry furniture for a maximum of no more than 2500 Lbs. (TOTAL). All second and third floor apartments have balcony warning signs with the above information. Removal of this sign will result in a charge to the resident.
Private balconies or patios are provided with each apartment so you may enjoy indoor-outdoor living. In consideration of your neighbors, please do not dump ashtrays, empty vacuum cleaners, or shake mops or rugs from your balcony or patio. Plants or other accessories should be storm weighted. CLOTHESLINES ARE NOT PERMITTED ON THE BALCONY OR PATIO, NOR MAY CLOTHING OR OTHER ARTICLES BE HUNG FROM OR PLACED ON BALCONY RAILS, WINDOW SILLS, SIDING OR EAVES. In consideration of your neighbors, we ask that wind chimes not be placed on the balcony or patio.
Furthermore, we ask that items such as motorcycles, boats, signs, doghouses, cat litter boxes, etc., not be kept on your balcony or patio. These areas should be maintained in a neat and orderly manner at all times. No upholstered furniture or indoor furniture is al-lowed on balconies or patios. Flammable items such as gas, kerosene, lighter fluid, etc. should not be stored on your balcony or patio. Tiki torches are also prohibited. Seasonal lighting is allowed but Hethwood reserves the right to ask residents to remove the lighting if inappropriate.
For your privacy, we have installed draperies or vertical blinds on your living room sliding glass door. Please care for them as you would your own. Should you have trouble with the draperies or vertical blinds, please call the Welcome Center. The draperies are to be dry cleaned upon vacating. In the past, some cleaners have completely destroyed the drapery due to shrinkage and/or rubber damage; in most cases the resident was not reimbursed. Residents who wish to use their own draperies may do so if the draperies have a white lining or backing. Please make sure our draperies are properly stored to prevent damage. All other window treatments must also have a white lining or backing. *If Drapery is damaged by dry cleaners, the resident will be responsible.
Effective October 1, 2003, in accordance with the Fire Code for the state of Virginia, Hethwood does not permit the use of grills on the balconies and patios. The use of grills or other open flame cooking devices is prohibited within 10 feet of a building.
Propane or other gas containers/tanks should never be stored in or around a building.
In accordance with Section 17-302 of the Blacksburg Town Code, Foxridge & Hethwood Communities does not permit the use of fire pits, chimeneas or any form of open fire on the property except in provided cooking grills located in common picnic areas.
HHHunt is committed to ensuring equal opportunity in housing and fully supports and expects all Team Members to uphold the Equal Housing Opportunity Statement:
“We are pledged to the spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation. We encourage and support an affirmative program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin. This includes an environment free from harassment.”
Disabled persons in need of an accommodation to HHHunt or community policies or a modification to the apartment, building or common areas may, at their option, complete a Reasonable Accommodation/Modification Request Form to be submitted for approval. Verbal requests for an accommodation or modification are also acceptable.
Any requests for accommodation or modification will be relayed to the designated compliance manager with HHHunt. In determining if an accommodation may be necessary, there must be an identifiable relationship between the requested accommodation and the individual’s disability. In certain instances, the compliance personnel member may request additional information from a third party to verify the need for the requested accommodation or modification.
Please note that HHHunt is engaged in providing retrofits to all apartment homes covered by the Fair Housing Act. These alterations will increase accessibility to the home and will be provided at no cost to the resident. At some time during your tenancy it may become necessary to enter your apartment home and make the necessary retrofits. A list of the specific scope of work may be obtained at the Management Office.
Formica and/or fiberglass have been installed to minimize work in cleaning. Please do not use an abrasive cleaner. For stubborn stains, use a good all-purpose, non-abrasive cleaner with a brush. If a stain persists contact the Welcome Center and one of our cleaning or maintenance staff may be able to advise you.
The kitchen and bathroom walls are semi-gloss paint. To clean them, use a mild soap or detergent or recommended wall cleaner, not steel wool or other abrasives. Please do not wallpaper or paint any areas in your apartment without written approval from the Resident Manager.
ost alterations to the apartment cannot be permitted, as most will result in charges for the expense necessary to return the apartment to its original condition and/or any damages that result. Any unapproved alteration will result in a $200 illegal alteration fine. For additional information, see Appendix 2.
Please care for the carpeting as if it were your own. Regular and proper cleaning is required. Liquid or dry shampoo may be used, but dry shampoo is sometimes very ineffective. When using liquid, do not saturate the carpet. Always brush in the direction in which the carpet is laid. Any damage other than normal wear will be the financial responsibility of the resident. Please note that traffic areas need to be cleaned regularly to avoid an accumulation of dirt or darkened spots which will eventually require the carpet’s replacement at the resident’s expense. Carpets should be vacuumed twice a week - sometimes more often in traffic areas. Spots must be cleaned immediately. The carpet must be clean upon vacating. If you have shampooed the carpet, but it is still dirty, you will be charged for cleaning. If the carpet is extremely dirty, you will be charged for more than one shampooing.
Hethwood offers one complimentary carpet shampoo to our residents who have lived at Hethwood for six months and have a remainder of at least three months left on the current lease. Please call the Welcome Center for an appointment. This shampoo can only be done from October through March. The carpet should be shampooed twice a year. In case of a sublease or re-rental, residents will be responsible for carpet cleaning. Hethwood will not offer carpet cleaning in these situations.
Your kitchen and bath floors are vinyl. Solvents should not be used because such fluids loosen and soften the mastic undercoat. They can be cleaned most successfully with a non abrasive household cleaner or with soap and water. Contact the office staff for advice concerning proper care.
Each apartment is equipped with a circuit breaker in case of power overload. If you lose the electricity in your apartment, check to see if the circuit breakers are all in the "ON" position. Wait approximately five minutes before you reset the breaker (Turn "off', then "on"). In case of a general POWER FAILURE, please report difficulties to American Electric Power (1-800-956-42371-800-956-4237).
Light bulbs will be supplied upon initial occupancy, but replacement bulbs are the residents' responsibility.
For your safety, please check with the Welcome Center before installing chandeliers or other permanent electrical fixtures. Do not use multiple outlet plugs or overload a circuit creating a fire hazard.
*Fuse Boxes: Most fuse boxes (circuit breakers) are located in the back of the closet of the bedroom with the utility closet. Other boxes may be located in the hall closet or the dining room wall.
All plumbing fixtures should be used only for the purpose intended. Therefore, no solid articles, disposable diapers, rags, rubbish, or feminine hygiene products should be placed in them. All such waste should be placed in trash containers.
It is the resident's responsibility to take proper care of the premises. This includes cleaning and promptly reporting any repairs needed to the Owner's property, fixtures or furnishings. Lack of notification may result in the resident being charged for repairs and replacement. Owner has the right to make repairs, renovations and alterations at reasonable times. If the apartment is damaged by other than ordinary wear and tear, the Owner shall make such repairs and replacements equal in quality to the original construction and resident shall pay the cost.
It is the resident's responsibility to clean around the windows and window sills. These areas are naturally prone to condensation. Proper cleaning is necessary to help prevent mold growth. Report unusually large amounts of condensation to the Welcome Center. Any water leaks within the apartment should be reported immediately.
It is best to clean the cabinets and the counter tops with a non-abrasive household detergent or all-purpose cleanser and water, especially around the handles. Please do not place hot skillets or other hot objects on the counter tops, and always use a cutting board for chopping or slicing food to prevent counter top damage. See Appendix 3.
Your apartment will be treated against pests approximately every ten weeks. Special requests can be handled through the Welcome Center. See Appendix 4 (page 39). Most exterminations are mandatory in order to prevent a problem in the building. However, if you need to reschedule your extermination, please contact the Welcome Center.
To fulfill our goal of keeping our residents satisfied, after three years of occupancy in the same apartment, it is our policy to paint your apartment upon request. Our office has only three requirements. First, all requests should be made between November and April. Second, the requesting resident should have one full year remaining on the lease. Third, the resident should move all furniture away from the walls, remove pictures and wall hang-ins, and cover all personal belongings. Also we would appreciate at least one resident being present during painting. All painting will take place during Monday - Friday from 8am - 5pm.
The maintenance staff will periodically change the filters* in the heating and air conditioning systems. A schedule of this operation will be distributed throughout the community. Any articles that might interfere with the maintenance staff's efforts to do the job must be moved.
*Please note that it is against fire regulations to store any items in your heating and air conditioning closet.
To improve the efficiency of your unit, do not cover the return air vent located in your hallway or dining room area.
While changing the filters, the maintenance staff will check your apartment and do preventive maintenance work. Such work includes checking for dripping faucets, improperly flushing commodes, and the general condition of the apartment. Work orders will be written and a maintenance person will return at a later date to repair the noted items.
*It is imperative that the filters be changed, as it greatly improves the efficiency of your heating/air conditioning system and the quality of the air you breathe. If filters are not accessible on the filter change date, a charge will be made for the filter to be changed within the following two weeks. It is recommended that furniture not be placed in front of the heating and air conditioning closet to ensure accessibility to our staff in the event of an unexpected maintenance issue or a scheduled filter change.
These beautiful facilities are provided for residents to have parties and other social events. The clubhouses are made up of a multi-purpose room, bar, and fully equipped kitchen. Reservations can be made through the Welcome Center. A security deposit and rental fee will be required. This facility is for residents and their private functions only. Restrictions do apply. There is a limit of 75 guests that may attend your function to comply with fire and safety regulations. For the convenience of surrounding residents, we cannot allow live music unless it is a community function approved by Foxridge or Hethwood.
We are pleased to offer the use of the Hethwood Weight Room and Fitness Center, located at 8400B/D. The weight room hours are:
Saturday 10:00 AM - 9:00 PM
Sunday 1:00 PM - 9:00 PM
Monday - Fri 8:00 AM - 9:00 PM
*Notices will be posted for holiday closings.
A key to the weight room is available to any Hethwood resident 18 years of age or older and may be checked out at the Hethwood Welcome Center. If the weight room key is not returned, a $25.00 fee will be deducted from your security deposit upon vacating the apartment.
Lock changes are sometimes required. Therefore, if your key does not work properly, please take it to the Welcome Center. Do not try to force the door open. Any damage done to the weight room will be the resident's responsibility.
The season usually begins on Memorial Day and ends on Labor Day. These facilities are provided for your enjoyment and relaxation. The pool policies and additional information will be provided in the monthly newsletter.
Individual yard sales are not permitted within the Hethwood community. Each year the Hethwood Foundation sponsors a community wide yard sale and we encourage all residents to participate. Residents are also offered free advertising space in the Foxtales for any items they wish to sell. Guidelines for advertising are listed in each edition of the Foxtales.
These facilities are on a first-come, first-served basis. With respect to all residents, we ask you not to hold the courts longer than one hour at a time. If no one is waiting, you may extend play until others arrive to use the facility. With due consideration, the Owner/Owner’s Agent respectfully request you give up the courts at that time. Reservation sheets and policies are posted at the courts.
In order to conserve energy, the tennis court lights are on a timer. If the lights are not on when you arrive, you may turn them on at the pole where the circuit breakers are located. The lights are on a timer so they will come on at dusk and go off at 10:00 PM. If there is a problem with the lights, please report it to the Welcome Center during office hours.
There are approximately five miles of jogging and bike trails throughout the Hethwood Community, with exercise stations near the pond area. There is also a bike path to the Virginia Tech campus. For the safety and convenience of residents using the trails, please do not use motorized vehicles on these trails or leave children’s toys on them. It is unlawful to use motorized vehicles on the jogging/bike trail.
Please feel free to visit and enjoy the pond area on Heather Drive. There are benches, a gazebo, picnic tables, grills, a volleyball court and a country atmosphere for all to enjoy. No swimming, wading or boating is allowed. Ice skating on the pond is discouraged.
Outstanding charges such as non-payment of rent, late fees, damage charges and lockout charges warrant the discontinuation of such privileges as the use of the lockout service, use of the pool, vacuum cleaners, tennis courts, basketball courts, volleyball area and the clubhouses.
This is our community publication which is distributed once a month. Included are community news, emergency maintenance and lockout numbers, policy changes, special announcements, classified advertisements, etc. Any business that would like to place an advertisement on the back page of the Foxtales may do so, providing they offer a discount to Hethwood residents. The discount must be evident in the advertisement. Any resident who would like to advertise in the Foxtales classifieds may do so free of charge or obligation. However, if you choose to place a classified ad in the Foxtales, you acknowledge that Hethwood reserves the right to edit or omit any classified ad in order to accommodate for space. All classifieds are placed in the Foxtales on a first come first serve basis. All ads must be approved by Management. We ask for resident participation and appreciate all suggestions and contributions. Please contact the Welcome Center for information concerning advertising deadlines.
A fire extinguisher has been placed in each building for your protection. You can remove air from fire by smothering it with an extinguisher or other means. You can slow the fire’s progress by closing interior apartment doors to prevent drafts. See Appendix 5 for what to do should fire strike.
The fire extinguishers have been inconspicuously marked for identification should they be stolen. Misusing this safety device will require payment of all damages including recharging of the fire extinguisher. Reporting a violator might prevent the loss of life or property should a fire occur. Anyone found with a Hethwood fire extinguisher in his possession, other than for fire use, will be fined. If you have a fire and legitimately discharge the fire extinguisher, please report it to the Welcome Center immediately so that the extinguisher may be recharged for future use.
The smoke detector alarms are installed to provide early warning against lethal smoke. It consists of a photo-electronic cell to detect abnormal smoke accumulation and a horn alarm to sound the warning and alert the household to the presence of threatening smoke. Occasionally the alarm signal may be heard for a brief instant in a random manner due to voltage surges caused by electrical storms, etc. If your alarm should go off and there is no smoke, please throw the breaker switch OFF and call the Welcome Center during office hours. If you experience any problems with your smoke detector after office hours, please contact Emergency Maintenance at 951-1223.
Whether battery or electric, YOU, the resident, are responsible to maintain your smoke detector under Virginia Law 15.1-29.9. The smoke detector will be in operation at the time of move-in; thereafter, it is the residents’ responsibility to notify the Welcome Center if the detector light goes out. This is for you and your neighbors’ protection in the unlikely event of a fire.
DO NOT DISCONNECT YOUR SMOKE DETECTOR!! Since State Law requires that the detectors be in operation at all times, YOU, the resident could be held liable for unhooking or tampering with this fixture. May we suggest you help us in maintaining the smoke detector for everyone’s safety. Your cooperation is greatly appreciated.
The no smoking policy prohibits smoking in the following areas: any interior common areas, including but not limited to, community rooms, community bathrooms, lobbies, fitness center, storage rooms, reception areas, hallways, laundry rooms, stairways, offices. Management reserves the right to designate non-smoking buildings that include individual apartment homes. This policy applies to all residents, guests, visitors, service personnel and employees.
Carbon Monoxide Detectors have been installed in all apartments to provide early warning against carbon monoxide leaks. Each apartment home will have a Carbon Monoxide Detector installed on hallway ceiling in the form of a smoke detector/carbon monoxide detector combo. An alarm will sound with three quick beeps if carbon monoxide is detected.
Resident acknowledges and agrees that for both the maintenance of the Premises and for the health and well-being of Resident and Resident's occupants, family and guests it is necessary to maintain responsibility for the carbon monoxide detector within the apartment home. If the detector is removed or tampered with, Resident acknowledges that they can be held liable for any damages that result. Furthermore, Resident acknowledges the minimum fine of $50 for replacement and labor to re-install the unit. This includes removing or tampering with the batteries. If Resident has any problems or concerns with the carbon monoxide detector, Resident agrees to contact the Resident Service line at (540) 951-1223(540) 951-1223.
Furthermore, Resident acknowledges the following information, which was obtained from the U.S. Consumer Product Safety Commission. The full document can be read at: http://www.cpsc.gov/CPSCPUB/PUBS/466.html
- What is carbon monoxide (CO) and how is it produced in the home?
Carbon monoxide (CO) is a colorless, odorless, poisonous gas. It is produced by the incomplete burning of solid, liquid, and gaseous fuels. Appliances fueled with natural gas, liquefied petroleum (LP gas), oil, kerosene, coal, or wood may produce CO. Burning charcoal produces CO. Running cars produce CO.
- What are the symptoms of CO poisoning?
The initial symptoms of CO poisoning are similar to the flu (but without the fever). They include:
- Shortness of breath
- What CO level is dangerous to your health?
The health effects of CO depend on the level of CO and length of exposure, as well as each individual's health condition. The concentration of CO is measured in parts per million (ppm). Health effects from exposure to CO levels of approximately 1 to 70 ppm are uncertain, but most people will not experience any symptoms. Some heart patients might experience an increase in chest pain. As CO levels increase and remain above 70 ppm, symptoms may become more noticeable (headache, fatigue, nausea). As CO levels increase above 150 to 200 ppm, disorientation, unconsciousness, and death are possible.
- What should you do if you are experiencing symptoms of CO poisoning?
If you think you are experiencing any of the symptoms of CO poisoning, get fresh air immediately. Open windows and doors for more ventilation, turn off any combustion appliances, and leave the house. Call your fire department and report your symptoms. You could lose consciousness and die if you do nothing. It is also important to contact a doctor immediately for a proper diagnosis. Tell your doctor that you suspect CO poisoning is causing your problems. Prompt medical attention is important if you are experiencing any symptoms of CO poisoning when you are operating fuel-burning appliances. Before turning your fuel-burning appliances back on, make sure a qualified service person checks them for malfunction.
- What should you do when the CO detector/alarm sounds?
Never ignore an alarming CO detector/alarm. If the detector/alarm sounds: Operate the reset button. Call your emergency services (fire department or 911). Immediately move to fresh air -- outdoors or by an open door/window.
- How should a consumer test a CO detector/alarm to make sure it is working?
Consumers should follow the manufacturer's instructions. Using a test button, some detectors/alarms test whether the circuitry as well as the sensor which senses CO is working, while the test button on other detectors only tests whether the circuitry is working. For those units which test the circuitry only, some manufacturers sell separate test kits to help the consumer test the CO sensor inside the alarm.
- What is the role of the U.S. Consumer Product Safety Commission (CPSC) in preventing CO poisoning? CPSC worked closely with Underwriters Laboratories (UL) to help develop the safety standard (UL 2034) for CO detectors/alarms. CPSC helps promote carbon monoxide safety awareness to raise awareness of CO hazards and the need for regular maintenance of fuel-burning appliances. CPSC recommends that every home have a CO detector/alarm that meets the requirements of the most recent UL standard 2034 or the IAS 6-96 standard in the hallway near every separate sleeping area. CPSC also works with industry to develop voluntary and mandatory standards for fuel-burning appliances.
In accordance with state law, Hethwood prohibits the use of cut trees in apartment homes that are not equipped with a sprinkler system. This includes Hethwood apartment homes in buildings 100 - 13700. Residents living in these buildings should not bring decorative vegetation or live cut trees into their apartment homes at anytime.
THE OWNER'S INSURANCE POLICY DOES NOT COVER DAMAGE BY FIRE, WATER, VANDALISM OR ANY OTHER CAUSE, TO YOUR PERSONAL PROPERTY. WE STRONGLY RECOMMEND THAT YOU OBTAIN A RENTER'S INSURANCE POLICY TO COVER ANY DAMAGE, INCLUDING VANDALISM, TO YOUR PERSONAL PROPERTY.
If you have occasion to be away from home on vacation or just out for a few days, please remember:
- Do not leave a key hidden for any reason.
- Do not allow the newspaper to continue to be delivered.
- Do not forget to let the Welcome Center know you plan to be away or where you can be reached. By law, if you are away seven (7) days without notice the premises may be considered abandoned.
- Do not hesitate to contact the Welcome Center if you notice unusual circumstances that might be of an illegal nature. Your observance of unusual occurrences or noises can prevent
vandalism. If you call the police department emergency number, they will dispatch an office in minutes.
- Contact the Blacksburg Police Department for a notice of vacation.
In this handbook we have tried to include information which we feel will help you settle quickly and easily into your new way of living. We also have tried to include information which will help you and your neighbors in your day-to-day activities. If the consideration of others is kept in mind, there should be no problems. An additional helpful suggestion concerns insurance. If you do not have renters insurance, we suggest you purchase a policy for your own protection in case of fire, vandalism, theft, etc. The small amount you pay each year could give you a great deal of peace of mind. Your apartment is totally your responsibility (doors, windows, screens). PLEASE PROTECT YOURSELF.
Any fire damage caused by your negligence occurring to your apartment, adjacent apartments, or public areas will be your responsibility.
Act quickly, remove spots and stains before they have a chance to dry or "set." Always have necessary cleaning equipment on hand. Before attempting removal, be certain that you can identify the spot or stain.
Cleaning Agents: A detergent solution of one teaspoon neutral detergent to one teaspoon of white vinegar mixed in one quart of warm water will neutralize alkaline materials. Dry-cleaning fluid is a solvent useful in the removal of some spots, BUT MUST BE USED WITH CAUTION.
General Cleaning Procedures: If you cannot identify a particular spot or stain, you may:
- Remove excess materials with a blunt instrument; remove liquids with a clean absorbent material.
- Apply detergent/vinegar/water solution. Blot gently with a clean, white cloth from soiled edge to center.
- Dry the carpet.
- Apply dry-cleaning fluid, again wiping gently from the edges of the stain to the center.
- Dry carpet and brush pile gently to restore original texture.
With any type of cleaning, avoid getting the carpet too wet. Dry it as quickly as possible. Direct air blast from a fan, hair dryer or vacuum cleaner attachment is helpful when drying wall-to-wall carpet.
- OILY MATERIALS (i.e., butter, hand cream, grease, pen ink, oil): Remove excess materials with blunt knife. Apply dry cleaning fluid, dry carpet surface and repeat the application if necessary. Dry carpet thoroughly and gently brush pile.
- OILY FOODSTUFFS, ANIMAL MATTER (coffee, tea, milk, gravy, vomit, blood, ice cream, sauces, egg, chocolate, salad dressing): Remove excess material, absorbing liquids and scraping semi-solids. Apply detergent/vinegar/water solution sparingly. Dry carpet. Apply dry-cleaning fluid. Dry carpet again and brush pile gently.
- FOODSTUFFS, STARCHES, SUGARS, (candy, soft drinks, alcoholic beverages, fruit juice, urine, excrement): Blot up liquids or scrape off semi-solids. Apply detergent/vinegar/water solution if necessary. Dry carpet and brush pile gently.
- HEAVY GREASE (tar, crayon, lipstick): Remove excess material. Apply a dry-cleaning fluid; apply detergent/vinegar/water solution. Reapply dry-cleaning fluid. Dry carpet thoroughly and brush pile gently to restore original texture.
- HOUSEHOLD FINISHING AGENTS (varnish, shellac, paint): Blot excess with clean paper towel; apply a few drops of turpentine to a clean cloth and dab lightly, working from the outside to center of stain. Apply dry-cleaning fluid. Let dry.
- CHEWING GUM: Hold ice cube to gum until it becomes cold. Remove material and sponge lightly with dry-cleaning fluid.
Resident acknowledges and agrees that for both the maintenance of the Premises and for the health and well-being of Resident and Resident's occupants, family and guests, it is necessary for Resident to provide appropriate climate control, keep the Premises clean, and take other measures to retard and prevent mold from accumulating in the Premises. Accordingly, resident agrees to:
- Clean and dust the premises on a regular basis and to remove visible moisture accumulation on windows, walls and other surfaces as soon as such accumulation becomes reasonably apparent.
- Immediately notify Owner/Agent of any evidence of a water leak or excessive moisture or standing water inside the Premises or in any common areas.
- Immediately notify Owner/Agent of the presence of mold, mildew or similar growth in the Premises which cannot be removed by applying a common household cleaner.
- Immediately notify Owner/Agent of any malfunction of any part of the heating, ventilation, air conditioning, plumbing or laundry systems present on the premises. And,
- Immediately notify Owner/Agent of any inoperable doors or windows in the Premises.
Resident agrees that Resident shall be solely responsible for damages caused to the Premises and to personal property on the premises as well as any injuries or adverse medical conditions suffered by Resident or Resident's occupants, family or guests resulting from Resident's failure to comply with the terms of this Addendum.
Violation of this addendum shall be deemed a material non-compliance under the terms of the Lease, and Owner/Agent shall be entitled to exercise all rights and remedies against Resident at law or in equity.
Be sure you notify the following people and agencies approximately two to four weeks before you move:
Post Office (for forwarding mail)
Magazine and Newspaper Publishers
Local Suppliers (laundry, etc.)
Bureau of Motor Vehicles
Stores (where you have charge accounts)
Schools (for transferring children)
Doctors, Dentists, etc.
Electric Company (give them your lease expiration date)
Cable TV Company
You must complete the Standard Vacating Checklist when you move out. Download the Standard Vacating Checklist.
APPENDIX 1 - LEASE OBLIGATIONS
The standard procedure if you must make a premature move is to call the Welcome Center immediately. They will give you information as it pertains to your specific case. Never assume you may move prematurely and break your lease without making arrangements with the Welcome Center. This may be negotiated by a Transfer Addendum, Sublease or, in some cases, by a resident change. You are still responsible for maintaining the electricity until the release procedures are complete. Any other action can result in immediate legal proceedings. We welcome the opportunity to assist you with your problems and thus eliminate any undue ramifications.
A resident may request a release from his or her lease because of a job transfer. Job transfers, if verified by a company notification letter, may be authorized under our job transfer policy. The resident must have resided in his/her apartment for at least six (6) months prior to giving transfer notice. The resident must be moving at least fifty (50) miles outside of the Hethwood community and must be transferred with a branch of the same company for which he/she was working for at the time of move-in and indicates this on the application or has worked for the company for at least six (6) months. Job/Company transfers do NOT apply to changes or transfers in educational institutions, relocation of research work, or relocation for training related to an educational program, regardless of employer funding or active employment status. For applicable job/company transfers, the 60 day notice does not commence until the Welcome Center receives the company's verification of transfer letter. The resident agrees to pay two (2) month's rent in advance after the signing of the Transfer Addendum. The apartment may be vacated at any time after the addendum is signed and rent has been paid, but it must be vacated no later than the last day of the 60 day notice. In either case, the resident must sign a vacating notice at the signing of the transfer addendum verifying the exact date of move-out.
NOTE: In a roommate situation, only the transferring resident is released from the lease agreement. The remaining resident must release the transferred resident or the company transfer is void. However, if the remaining resident is agreeable in allowing the transferring resident to vacate, the remaining resident has the option of remaining in the present apartment or moving to a smaller apartment. This is the ONLY circumstance in which a resident is allowed to move from a larger apartment to a smaller apartment during a lease agreement. Contact the Welcome Center for procedure.
If a resident is on full time active duty in the U.S. Armed Forces or is a civil service technician with the National Guard and is transferring under orders from the U.S. Govern-met, the resident may terminate his or her contract with a thirty (30) day written notice. A copy of the orders must accompany the vacating notice. The resident must be moving at least thirty-five (35) miles outside of the area. A resident may also terminate his lease with a thirty (30) day notice if he or she is discharged or released from active duty with the U.S. Armed Forces or from his or her full time duty or technician status with the Virginia National Guard.
A sublease occurs when a resident leases his or her apartment to another individual for a period less than the original lease and before a notice to vacate is given. There must be at least 90 days left on your lease in order for a sublease to take place. The original resident retains responsibility for the apartment even though the apartment is rented to another. The relationship between the Owner/Owner's Agent and the new resident (sublessee) is the same as between the Owner/Owner's Agent and the original resident. The Owner/Owner's Agent retains the right to enforce the lease as if the new resident (sublessee) were the original resident. Also, the original resident is bound to the Owner/Owner's Agent to perform under the lease if the sublessee fails to perform. How-ever, the original resident is not bound if the new resident (sublessee) should renew for any additional lease terms. THE ORIGINAL RESIDENT MAY NOT SUBLEASE UNLESS THE APARTMENT ACCOUNT BALANCE IS UP TO DATE. The sublessee must fulfill the term of his or her sublease.
All original resident(s) should submit, in writing, the request to sublease and pay the required sublease fee, at which time the Welcome Center will assist in the sublease. The entire procedure is handled by the original resident with the exception of approval, inspection, and lease processing. Once the original resident has a prospective sublessee, the Welcome Center will need two weeks notice and an application for approval. The apartment may not be vacated until the sublease process is complete.
After the sublease agreement is signed, the security deposit of the original resident (including the pet/furn. deposit, if applicable) is transferred to the sublessee for return once the apartment is vacated, according to the apartment condition.
The Owner/Owner's Agent does not paint, clean, or do any work on the apartment. However, the Owner/Owner's Agent will inspect the apartment after all household items are removed, prior to the sublessee's move-in, to assess any and all damages. The inspection by Owner/Owner's Agent is made before the sublessee signs the lease, in order to determine what, if any, damage has been done and if the apartment has been cleaned. A SUBLEASE WILL NOT BE ALLOWED IF DAMAGES TO THE APARTMENT EXCEED $50.00. After the apartment has been inspected and the original resident has signed the sublease agreement, the security deposit is paid to the original resident by the sublessee, less any apartment charges. The pet deposit will not be released until the final lease expiration date on the apartment after the sublease vacates. Move-ins will not be permitted until all security deposit procedures are completed. It is the sole and absolute responsibility of the original resident to obtain his or her security deposit refund from the sublessee.
No sublease is final until Owner/Owner's Agent has signed the sublease form. If you are subleasing, your prospective resident must qualify as an original resident when renting the apartment. A willing person is not necessarily an acceptable candidate-he or she must meet the community's established requirements. This is for your protection as well as ours.
To prevent problems, pets may not be allowed in no-pet buildings. Pet deposits will be held until the end of the sublease unless the sublessee owns a pet also-no exceptions.
A roommate change is when one or more, but not all, of the original residents wish to transfer their responsibility for an apartment to another individual. A lease commits you to responsibility for a specified length of time. We do allow changes, however, if certain prerequisites are met. Check with the Welcome Center before taking any action. A processing fee is required for all forms to be signed and transactions completed. All per-sons involved (i.e., outgoing, incoming, and remaining residents) must be present in the Welcome Center, collectively, before any steps are taken to activate the process. A charge of $25.00 will be applied for more than one roommate change during the course of the lease. In order to complete a roommate change, there must be 90 days left on the lease. All paperwork must be submitted at least 120 days prior to the lease ending date. Please note: a roommate change cannot take place if there is an outstanding balance on the account.
Resident Drop Form (Dropping Roommate) 1. Drop form due with remaining residents' and guarantors' signatures, outgoing residents' and guarantors' signatures and forwarding addresses. 2. Security deposit must be replenished to the original amount on lease.
Resident Addition Form (Adding Roommate) 1. Add form due with remaining and incoming residents' and guarantors' signatures. 2. Rental application and security deposit must be submitted for approval for each incoming resident. 3. Refund of outgoing residents' security deposit after all paperwork completed and after lease has expired.
ALL COMPLETED FORMS AND MONIES ARE DUE AT THE SAME TIME; LATE FEES MAY BE ASSESSED IF PAPERWORK IS NOT RECEIVED ON TIME.
Dropping a Resident
When a Resident Drop form is executed, the outgoing resident is released from all responsibilities, including rent and damages, whether pet-related or not.
Security deposits, plus interest if applicable, will be returned within forty-five (45) days of lease expiration or within forty-five (45) days of completion of a corrected lease with all signatures. Pet deposit, less the extermination fee, will be refunded if the pet owner is being released with the understanding that the remaining and incoming residents/ guarantors accept full responsibility for all damages. The pet security deposit must be replenished by remaining and/or incoming residents.
It is the responsibility of the outgoing resident to return keys to the incoming resident. If there is a pet tag or weight room key, it must be returned to the Welcome Center.
INCOMING AND RENEWING RESIDENTS AND THEIR GUARANTORS ACCEPT RESPONSIBILITY FOR ALL DAMAGE AND CLEANING CHARGES. SETTLEMENT OF DAMAGE AND CLEANING CHARGES (INCLUDING PET) MUST BE MADE AMONG RESIDENTS PRIOR TO THE SIGNING OF THIS AGREEMENT.
Remaining residents and guarantors must maintain the security deposit at the original amount; an amount equal to the deposit of the outgoing resident must be paid at the signing of this agreement. All remaining residents/guarantors and incoming residents/guarantors must sign the lease.
THE RELEASE SHALL NOT TAKE EFFECT UNTIL ALL MONIES ARE PAID, A CORRECTED LEASE IS COMPLETELY SIGNED OR THE CURRENT LEASE EXPIRES AND OWNER/OWNER'S AGENT HAS SIGNED THE FORM.
Owner/Owner's Agent may inspect the apartment in accordance with Article 18 of the lease for verification of the condition of the apartment at any reasonable time during the residency term. This has no bearing on the damage settlement between residents.
Adding a Resident
Completed rental application(s) on the incoming resident(s) must accompany the Resident Addition Form.
BY SIGNING THIS AGREEMENT, INCOMING RESIDENTS/GUARANTORS UN-DERSTAND THAT ACCEPTANCE OF THE APARTMENT INCLUDES EXISTING DAM-AGES (PET OR OTHERWISE), HOUSEKEEPING, AND ORIGINAL CONDITION REPORT.
The lease agreement must be signed by both incoming and remaining residents and guarantors.
Those residents on the lease, at the time of COMPLETE vacating of the apartment, will receive the security deposit in equal amounts and in accordance with the lease. Therefore, it is the responsibility of the remaining residents to make a settlement with the incoming residents.
It is the incoming residents' responsibility to insure that the apartment's account balance is up-to-date. Rent, late fees, and other outstanding charges become the responsibility of those remaining and those added to the lease.
Incoming residents cannot move in until all guarantors and residents sign the lease agreement and the security deposit has been paid.
OWNER/OWNER'S AGENT RESERVES THE RIGHT TO LIMIT THE NUMBER OF RESIDENT CHANGES PER APARTMENT AND/OR TIME PERIOD AND TO REQUIRE ADMINISTRATIVE FEES FOR PROCESSING.
Occasionally circumstances in our lives such as jobs, personal and family problems may make it necessary for you to be absent for short periods of time. A Special Permission Form may be signed authorizing someone else to occupy your apartment.
Although a temporary occupant is in the apartment, he or she cannot pay rent. You will be held responsible for paying rent and any damages incurred. Pool privileges are available only to the person(s) occupying the apartment. Only one temporary occupant will be permitted during a standard lease term. All occupancy regulations apply.
HHHunt/Hethwood retains the right to ask you to terminate your agreement with the temporary occupant should any problems arise. Temporary occupants must complete a rental application and acknowledge receipt of the Resident Information and Policy Handbook.
When a resident requests a transfer from his or her present apartment to another within the community during the term of the lease, the following is required:
- The resident must be requesting a larger apartment.
- The resident must fulfill the terms of the existing lease plus an additional year's lease.
- The security deposit must be handled as though you were a new resident in order to protect the community against any damages in the original apartment.
- If damage charges in the original apartment exceed the respective security deposit, the resident shall be fully responsible for additional costs of all related cleaning and/or repairs necessary for its rental.
In order to begin the re-rental process, an Authorization for Re-Rental form must be completed and the Hethwood Re-Rental Policy sheet must be signed by all residents. A re-rental occurs when a resident decides to vacate his/her apartment prior to the lease ending date. By completing the aforementioned forms, the residents give Hethwood/HHHunt permission to enter the apartment and prepare the apartment for a potential renter. Even though the apartment has been vacated prior to the lease ending date and all keys have been returned to the Hethwood Welcome Center, the resident(s) are still responsible for all rental payments, power bills, late fees, etc. until their lease ends or until the apartment is re-rented and a new lease commences. The account balance on the apartment must be up to date for the re-rental approval.
If you are considering a re-rental, please be advised of the following:
- I understand that Hethwood Management has an obligation to rent vacant apartments BEFORE renting re-rental apartments. Vacant apartments will be offered to prospective renters first. Re-rental apartments will be offered in the event that there are no vacant apartments OR if the prospective renter specifically asks for the re-rental apartment OR describes an apartment similar to the re-rental apartment.
- Once your apartment has been offered to a prospective renter the following MUST take place before ending your lease. The new renter must sign the lease, pay all rent and security deposits due and take possession of the apartment.
- I/We understand that the rent must be paid in full each month until the apartment has been rented. Any power bills & late fees will be my/our responsibility as well. Late fees will apply to partial rent payments.
- In the event that the prospective renter cancels his/her application, Hethwood does not assume responsibility for the cancellations. The apartment will then become available for re-rental to another potential renter. I/We understand that I/we will continue to pay for the rent and power bills for the apartment.
- An actual vacate date is recommended to assist Hethwood with renting the apartment. Hethwood will notify the resident once the apartment is rented and the new renters have taken possession of the apartment. In the event that the prospective renter cancels, Hethwood will not be held responsible and I/we will continue to be responsible through the lease ending date.
- I/We understand that once the apartment has been vacated, maintenanced and/or offered to a prospective resident, I/we will not be able to retract the Re-rental Agreement.
- I/We understand that the security deposit is not considered a rent payment.
Upon satisfactory completion of a standard-term lease agreement, a potential job change, marriage date, or other circumstance may necessitate a request for a lease extension for less than the standard term. Lease extensions may be granted on a first-come, first-served basis and must be approved, by date, on an individual case basis. All lease extensions will reflect the current rent schedule and the resident will be held responsible to give a 90-day notice prior to the expiration of the extension as outlined in the lease. All requests must be submitted to the Welcome Center in advance in order to be considered for the extension.
HHHunt/Hethwood conforms to the following policy:
1 Bedroom : Maximum of two persons.
1 BR + Den : Maximum of two persons.
2 Bedroom : Maximum of four persons.
2 BR + Den : Maximum of four persons.
3 Bedroom : Maximum of six persons. (or 4 unrelated persons)
3 BR + Den : Maximum of six persons. (or 4 unrelated persons)
4 Bedroom : Maximum of six persons. (or 4 unrelated persons)
Only the residents listed on a lease may occupy an apartment. Any non-registered individual is considered to be an illegal occupant. No legal recourse is provided either for the residents on the lease or for the leaseholder in the event of damages or non-payment of rent. Therefore, for the protection of both the resident and the Owner/Owner's Agent, legal proceedings will be initiated against violators. HHHunt/Hethwood has the right to enter the apartment at any reasonable time to verify lease obligations.
When unrelated individuals are applying for an apartment or wish to change their lease during residency, each individual must qualify as a head of household under standard HHHunt/Hethwood leasing procedures. In other words, each resident must qualify on their own to rent the apartment.
We value your residency at Hethwood; therefore, if you qualify, you will be mailed a lease renewal with our sincere desire to welcome you another year. All leases for buildings 3700-11600 with lease ending dates during the months of May, June, July or August must give written notice no later than January 20, prior to your lease ending date, of your intention to renew or vacate the property. All other apartment homes must notify the Welcome Center at least 120 days prior to your lease ending date of your plans for renewing or vacating. The 120 days notice applies if your lease ends in the months of September through April. Lack of proper notice may result in an "Office Vacate" of your apartment. If the office vacates your apartment, it will be listed as available and rented based on your lease ending date. Your security deposit may be applied to damages that could be incurred due to notice not being provided to the Welcome Center by the above stated deadlines. The Owner shall have the right for 120 days prior to the expiration of the term or any renewal period to have applicants admitted at all reasonable hours to view the premises until rented, if the Owner receives no such notice. At the time of renewal, the rental rates are subject to change as determined by the Owner and said rate change will be stated on your renewal lease.
Appendix 2 - Alterations
Most frequently denied alterations:
1. Lock changes-no lock changes are permitted on any door unless first approved by the Owner/Owner's Agent. This includes installation of locks on all interior doors.
2. Shelving brackets.
3. Permanent bolts or hangers.
4. Any additions to wood doors requiring holes-full length mirrors, pictures, etc.
5. Contact paper on shelves.
6. Wall partitions.
7. Additional cable jacks.
8. 220 wall outlets.
9. Colored paint on walls, other than approved.
10. Mirrors and additional wallpaper.
11. Washing machines or dryers (portable or standard), except where hookups are provided.
12. Installation of bidets
Appendix 3 - Kitchen Appliances Care & Cleaning
Clean the interior with a solution of baking soda and warm water. On the exterior of the refrigerator, use a mild soap and warm water. Please do not use scouring powder or strong abrasives inside or out, because these will scratch the surface. Take care in clean-in the plastic parts; do not wash the plastic parts in scalding water or place in hot water directly from a cold refrigerator. Once a month, remove the bottom grill and clean. Also, remove the plastic drain tray under the refrigerator and wash in warm soapy water. Phases 1-9: When defrosting, do not use ice picks or other sharp instruments to remove ice; the freezing compartment walls can be punctured, and the unit must be re-placed. It will be necessary for the resident to pay the cost of replacement. Do not use artificial heating appliances to speed defrosting; these could melt the plastic sections of the refrigerator.
Range - Cooking & Cleaning Tips
To insure maximum cooking efficiency on your electric range, please be sure to follow the operating instructions carefully. The range has a two-piece broiler with separate pan and grill and is completely removable for easy cleaning. This should be done after each use. Raised edges of the range top cooking surface retain spills, splashes, and boil-overs.
When boiling liquid, the highest temperature that can be reached is the boiling point. After the liquid begins to boil, decrease the intensity of heat that will hold the boil. This will save electricity, lessen the possibility of burning food or boiling food over your cookware, and keep the kitchen cooler.
Use stable cookware with flat bottoms. Always place the cookware on the burner before turning on the burner. Select cookware large enough to avoid spillovers; however, oversized cookware (diameters exceeding 8 1/2 inches) can cause the finish of the range to discolor, craze and chip.
Preheat oven for 10 to 12 minutes before placing food in oven (oven indicator light will go off when ready) It is not necessary to preheat for broiling or roasting.
It is important to select a proper temperature setting. Never set the dial to a higher degree than needed, with the intention of lowering the setting at a later time. This will not speed up the action. It can cause the oven to cycle slower and cause the temperatures to vary so that cooking results may be unsatisfactory.
When using glass bake ware, lower the oven temperature 25 degrees to prevent browning of the bottom and sides before the top becomes brown. With glass bake ware, it is better to increase the preheat time to have exact stabilization of temperature. Allow 20 minutes for temperatures up to 350 degrees and 30 minutes for higher temperatures. Avoid opening the door as much as possible.
The oven racks should be arranged before turning the oven on. Place the racks so that the food, not the rack, is "centered" in the oven. When baking more than one item, be sure to stagger them, allowing space between each one. Do not allow the bake ware to touch any part of the oven.
To remove the rack, pull the oven rack forward and lift up on the front of the rack so it will clear the rack keeper. To replace the oven rack, guide the angled rear portion of the rack under the rack keeper and slide the rack to the rear. NEVER cover the oven racks with aluminum foil. This traps heat and causes intense heat in spots which will give poor baking results and can damage the porcelain interior.
When baking foods such as overfilled fruit pies, casseroles, etc., it is recommended that you put a cookie sheet or similar pan on the oven bottom. When doing so do not cover any of the holes in the oven bottom, this will upset the heat pattern. If you should get a heavy spill-over on the oven bottom, wipe up the excess with damp cloth after the oven cools. Do not use any detergent, soap pads, or heavy rubbing; abrasives will destroy the finish. Never leave grease or oil unattended, fires are likely and costly repairs.
When cleaning your range, please make sure to clean inside the range hood, re-move and wash the hood filter. Clean on and underneath the drip pans, burner rings, oven racks, range drawer, broiler pan, and oven walls (top, sides, bottom). Do not use oven cleaner on the range top, drip pans, racks, range hood or back splash. Oven cleaner should only be used inside your oven.
Instructions for Self-Cleaning Ovens
BEFORE YOU START: Reference your handbook located in the kitchen cabinet. Do not move or bend the fiberglass oven door seal. Do not try to clean it by hand. If you want your oven racks to stay shiny and bright, take them out before starting the cleaning cycle. Do not leave any pots or pans in the oven during the cleaning cycle. Do not put broiler pans or burner rings in the oven to clean. It will discolor them and you will be charged for replacement at current prices. CHROME REFLECTOR BOWLS MUST NOT BE CLEANED IN THE OVEN.
TO USE THE CLEANING CYCLE:
1. Set Oven Selector Knob to "CLEAN."
2. Set Oven Temperature Control Knob to "CLEAN."
3. The clock and dials for start and stop time should all have the right time of day.
4. Push in on the Stop Time Knob and set it ahead as many hours as you want the cleaning cycle. For a slightly soiled oven, two hours may be enough. For heavy soil, three hours may be better.
5. Lock the oven door by moving the Lock Lever on the oven all the way to the right. When it is all the way over, the “CLEAN” light will come on. If the "CLEAN” light does not come on, the Lock Lever is not all the way over and the cleaning cycle will not start. When the “CLEAN” light comes on, the oven starts the cleaning cycle. About 20 minutes later, the “LOCK” light will come on. It will stay on during the cleaning cycle. The door cannot be unlocked while the “LOCK” light is on.
6. The oven will shut off when the proper time is reached, but the oven door will stay locked until the oven has cooled. When the “LOCK” light turns off, turn the Oven Selector Knob and Oven Temperature Control Knob to “OFF.” This turns off the "CLEAN” light. Now, move the “LOCK” lever back to the left. DO NOT FORCE THE LOCK LEVER. If it does not move easily, wait until it does. With the “LOCK” lever all the way to the left, the oven door can be opened.
7. When the oven has cooled completely, wipe out any residue or ashes from the bottom.
All dishwashers require the use of dishwasher detergent only. Scrape dishes before you place them in the dishwasher. Be sure the door is closed and locked before turning on the dishwasher.
THE DO’s AND DON’T’s OF DISHWASHING:
1. Wash plastic items which are marked “dishwasher safe” or the equivalent. Load all plastics on the top rack along the back face down. Place all plastic tumblers securely over two fingers of rack to prevent them from becoming dislodged and falling onto the heating unit.
2. Because of the possibility of the dishwasher leaking or malfunctioning, never operate it unless someone is at home.
3. To minimize the possibility of injury, load sharp items so that they will not damage the door seal. Load sharp knives with the handles up to avoid injuries.
4. Make sure your garbage disposal is empty before starting the dishwasher.
5. To avoid over-sudsing, use ONLY dishwasher detergent specifically made for use in the dishwasher. DO NOT USE LAUNDRY OR OTHER DETERGENT.
Store all detergent in a dry place. Do not place detergent in the dishwasher’s soap dispenser until you are ready to use the dishwasher.
6. Scrape off bones, seeds, skins, toothpicks, hard-shelled vegetables, meat trimming, leafy vegetables, crusts, excessive quantities of oil, grease and quantities of food. Place dishes in the dishwasher before the soil on the dishes has a chance to become hard and dry.
7. Remove such foods as mustard, mayonnaise, vinegar, lemon juice and other foods which may discolor stainless steel.
8. Never use abrasives or sharp objects on the panel. Clean it with a lightly dampened cloth and dry thoroughly.
9. When loading the dishwasher, make sure dishes are not blocking the wash tower which rises up through the center of the bottom rack during the wash and rinse cycles.
10. Do not allow items to extend through the bottom rack or silverware basket, such as knives, skewers or pot handles.
11. Place glasses, cups and saucers on the top rack face down to prevent them from becoming dislodged.
Make sure the door is closed and locked before turning on the dishwasher.
WHAT YOU CAN SAFELY WASH IN YOUR DISHWASHER:
Some colored anodized aluminum can fade.
Antique, metal-hand painted, or over-glaze patterns will fade.
Antique, metal-hand painted, or over-glaze patterns will fade.
Milk glass may yellow.
Iron will rust.
Top shelf only.
|Sterling Silver and Plate||Yes||
Don't put in same basket as stainless steel. Contact between metals can damage silver.
Tin can rust.
Wood can warp or crack with any type washing.
To make everything as easy as possible for you, garbage disposals have been installed in each apartment. However, please do not use the unit for the disposal of paper, string, metal, wood, cleaning supplies, quantities of hot grease, banana peels, glass, pea pods, or corn husks. There will be a maintenance charge if the garbage disposal must be repaired as a result of any of these items.
If you follow these simple rules in operating your garbage disposal, we believe you will have uninterrupted service without the inconvenience of overflowing sinks, stopped-up plumbing, or other annoyances.
1. Turn on cold water faucet and let water run freely.
2. Turn on garbage disposal switch.
3. Feed food waste into the disposal. Do not put your finger or metal object into the disposal.
4. Let garbage disposal run for another 30 seconds after the food waste has cleared the disposal. The sound will indicate when it is clear. Continue to let the water run for a minute or more to flush the pipes.
Your garbage disposal will shut off automatically when it is overloaded. To start it again, PUSH THE RED BUTTON ON THE BOTTOM OF THE GARBAGE DISPOSAL. This should restart the unit; if it fails to start or continues to shut off, please report it to the Welcome Center.
Appendix 4 - Exterminator
Each week the exterminator comes to the community for routinely scheduled exterminations, to respond to complaints, and to treat garbage and laundry areas. If you wish service in your apartment, please contact the Welcome Center. All food and utensils must be removed from the kitchen cabinets. Extermination will not always be noticeable immediately. Often, there is increased activity. The effective killing power of the chemicals used is between 60-90 days. Please call the Welcome Center if you still see pests in your apartment after 10 days. It may be necessary to have several treatments within the requirements of repetitive spraying of chemicals. Routinely, all apartments in a building receive mandatory exterminating. We ask for your cooperation; even if you don’t have a problem, your neighbors may; very often the only solution is to spray the entire building.
If you request additional service and do not clear the cabinets, there will be a $15 charge. Upon the second request, if cabinets are not cleared, there will be a $20 charge, and our staff will clean the cabinets.
Appendix 5 - What to do Should Fire Strike
What you do in the first five minutes of a fire is crucial. First, see that everyone is out of the apartment. Then, see that the fire department is called and then call the Welcome Center, or, if after office hours, call the emergency maintenance number. Above all, DO NOT PANIC.
Fires rise and spread through open doors and stairways. Anything you can safely do to delay or retard this spread will help. Do not leave your apartment door open if you have to leave the apartment in case of fire. However, leave the door unlocked in case the Fire Department would have to enter the apartment.
"An ounce of prevention is worth a pound of cure." Remember, fire thrives on fuel and air. If you can safely remove one of these elements, you can help stop the fire.
No resident is allowed to keep gasoline or other combustible materials in said premises or be permitted to do anything which would increase the possibility of a fire (i.e., keep motorized vehicles in building or on patios). Above all, you can prevent fires by taking these simple precautions:
1. Make sure matches and cigarettes are completely cold before they are discarded.
2. Keep matches out of the reach of children.
3. DO NOT SMOKE IN BED.
4. Never throw water on a grease fire occurring on the range. Have a box of baking soda handy to douse the fire.