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Services at Hethwood
Resident Welcome Center
Our Welcome Center is open from
- Monday - Friday 9am to 5:30 pm
- Saturday 10am to 1pm and 2pm to 5pm
- Sunday 1pm to 5pm (through August)
You will find that the Welcome Center offers a number of
services that will make Hethwood Communities living extremely convenient. The Welcome Center offers the following services:
- Courtesy vacuum check-out
- Postage stamps for sale
- Fax service ($1.00/page to receive, $3.00/page
to send)
- Notary service - by appointment only.
- UPS packages accepted on behalf of residents
- Courtesy telephones
24 Hour Emergency Maintenance
Our emergency maintenance service is designed to
assist you in making your home a safe and functional environment. When
you call
951-1223 to place an emergency request please use the following guidelines.
What is an After-hours Emergency?
- No hot water
- No heat (September to May)
- No Air Conditioning (April to September)
- Water leaks (dripping faucets are not considered
an emergency)
- Air Conditioning Leak
- Inoperable commode (applies to apartments with
no functioning restroom)
- Broken or inoperable door lock
- Refrigerator not cooling
- Inoperable oven/stove
- Gas leak
- Garbage disposal causing kitchen sink clog
- Anything that may cause harm or injury to a
resident
What is not considered an After-hours Emergency?
- Light bulbs
- Exterminator request
- Dripping faucets
If you contact emergency maintenance after 9:00pm you must be at home to allow a maintenance person into your apartment.
Lockout Service
We are pleased to provide a lockout service for our residents, to avoid finding and paying a professional locksmith. Effective July 1, 2004, the fee charged for all lockout calls will be $25.00. This fee will apply to any calls before or after office hours, any call before or after office hours on weekends and on holidays.
PAYMENT MUST BE MADE IN ADVANCE OF ENTRY. Only those residents on the lease and with proper ID will be allowed access into the apartments. Please be aware that staff members responding to your lockout call do not necessarily live in the community; please take their travel time into consideration. Your patience is appreciated.
Check your monthly newsletter for further information on lockout assistance. PLEASE NOTE: ANY ATTEMPTS TO GAIN ENTRY BY OTHER MEANS WILL BE AT YOUR OWN EXPENSE.
Foxtales Newsletter
Hethwood Communities distributes a publication to our residents monthly. The Foxtales community newsletter contains information about your community and upcoming events. Residents may submit classified advertisements at no charge and can take advantage of the coupons and discounts that are offered exclusively to Hethwood Communities residents.
Foxridge eNews
Sign up for Hethwood Communities updates via email! Foxridge eNews is our new way to keep you informed about late-breaking changes in community events and
activities. Choose to receive one or all of the following types of messages:
- Community Events
- Children's Activities
- Exercise Classes
- eNewsletters
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- Senior Citizen's Activities
- Student Activities
- Rent Reminders
- Maintenance Reminders
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It's easy to sign up, and you can remove yourself from the list anytime. Visit our Foxridge eNews signup page, and get on "the list" right
now! 
NOTE: Foxridge never allows outside
companies or organizations access to your name, email address or other
contact information. Foxridge eNews is for supplemental information only.
We will never rely on email for critical notices.
Management Team
Hethwood Communities is professionally managed by HHHunt. The company
motto is "Generations of better ideas in Real Estate." Hethwood Communities excels
in resident service. Our team goal is to create a community that you
are
proud to call home. Members of the management team live on site for quick
response to any emergency needs.
Carpet Cleaning
Hethwood Communities offers residents courtesy carpet steam cleaning
from October through March. The service is offered to residents who have
lived in their apartments for at least six months and have at least three
months remaining on their lease. This service is a great value offered
free of charge to our residents.
Carbon Monoxide Information
As part of our preventative maintenance program, Carbon Monoxide Detectors have been installed in all apartments and central laundry rooms. Each apartment home will have a Carbon Monoxide Detector installed in the same room as the furnace closet. The Carbon Monoxide Detector in your apartment home will be plugged into an outlet receptacle and will have a battery back-up.
Carbon monoxide (CO) is a colorless, odorless, poisonous gas. It is produced by the incomplete burning of solid, liquid, and gaseous fuels. Appliances fueled with natural gas, liquefied petroleum (LP gas), oil, kerosene, coal, or wood may produce CO. Burning charcoal and running cars also produces CO. The initial symptoms of CO poisoning are similar to the flu (but without the fever). They include headache, fatigue, shortness of breath, nausea and dizziness. Many people with CO poisoning mistake their symptoms for the flu or are misdiagnosed by physicians, which sometimes results in tragic deaths. Carbon Monoxide Detectors are installed to provide early warning against carbon monoxide leaks. An alarm will sound if carbon monoxide is detected.
What should you do when the CO detector/alarm sounds?
- Never ignore an alarming CO detector/alarm. If the detector/alarm sounds: Operate the Test/Silence button. Call your
emergency services (fire department or 911).
- Immediately move to fresh air -- outdoors or by an open door/window.
YOU, the resident(s), are responsible to maintain your carbon monoxide detector. If your detector is removed or tampered with, YOU, the resident(s) could be held liable for any damages that result. Furthermore, you will be fined a minimum of $50 for
replacement and labor to re-install the unit. This includes removing or tampering with the batteries. If you have any problems or
concerns with your carbon monoxide detector, please call the Resident Service line at (540) 951-1223.
Neighborhood Watch
At Hethwood Communities, residents can become involved in their
community by participating in Neighborhood Watch. The program encourages residents to interact with each other by exchanging information about
work schedules, vacation plans, types of vehicles belonging to residents, etc. Neighborhood watch is not based on crime problems; it focuses on
crime prevention!
Roommate Locator
Find a roommate for your Hethwood Communities apartment with this
handy online resource. Or find an available room at Hethwood Communities, posted by a current Hethwood Communities resident. Our Welcome Center is open 7 days a week for your convenience.
Our consultants are on hand to answer any questions you may have about changing roommates. 
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